The SunIce Shop

FAQ

Where do you ship from?

Our products are shipped from Germany. Please note that for orders to outside Germany, customs fees or import taxes may apply. These are not included in the product price and must be paid by you upon delivery.

What is the shipping time?

Our products usually ship to EU and Switzerland within 1–2 weeks from Germany.

In some cases and during production-intense times like Christmas it may take up to 3 weeks.

International shipping beyond the EU usually takes 2-4 weeks.

What size should I get?

Out products are all relaxed-oversize fit. We recommend one size smaller.

Some products also have a size guides in their descriptions.

What payment methods do you accept?

We accept:

  • Twint
  • All common Credit Cards
  • Paypal

How do I care for my clothing?

For optimal longevity of your product, follow these care instructions:

  • Wash products at 30° max
  • Wash inside-out to protect the print
  • Do not use fabric softener or heavy-duty detergent
  • Avoid tumble-drying
  • Iron inside-out, avoid ironing the print
  • Wash before first wear – the product can have print residue

Can I change my order after it's been placed?

No, due to our print-on-demand system, placed orders immediately enter the production queue at our supplier and cannot be canceled. If you want, you can return your product upon arrival.

What is your return policy?

If you picked the wrong size, don’t like the item, or have any other issue with your order, we’ll happily arrange a return.

We do not accept returns of washed, heavily used, or dirty products.

If you would like to issue a return, please see our returns page.